Official Legal & Compliance Document
Refund & Anti-Scam Compliance Policy
Guidelines on customer disputes, wallet recharges, and prohibited activities.
1. Customer Product Purchase Refunds
Since PayAutoBD does not collect or hold customer payments (all funds go directly to the Merchant's personal/merchant bKash, Nagad, or Bank account), any refund request for goods or services purchased must be directed to the respective Merchant store using the helpline number shown on the payment invoice.
2. Merchant Prepaid Wallet & Subscription Refunds
- Prepaid wallet credits recharged by Merchants are used to pay for software verification fees (e.g., BDT 2.00 per order) or monthly subscription plans.
- Once wallet credit is added or a subscription package (Business Growth / Enterprise Plan) is activated, it is non-refundable and non-transferable.
- If a duplicate recharge TrxID is submitted by mistake, our billing team will verify and adjust the exact credited amount.
Since PayAutoBD does not collect or hold customer payments (all funds go directly to the Merchant's personal/merchant bKash, Nagad, or Bank account), any refund request for goods or services purchased must be directed to the respective Merchant store using the helpline number shown on the payment invoice.
2. Merchant Prepaid Wallet & Subscription Refunds
- Prepaid wallet credits recharged by Merchants are used to pay for software verification fees (e.g., BDT 2.00 per order) or monthly subscription plans.
- Once wallet credit is added or a subscription package (Business Growth / Enterprise Plan) is activated, it is non-refundable and non-transferable.
- If a duplicate recharge TrxID is submitted by mistake, our billing team will verify and adjust the exact credited amount.
Platform Operator: PayAutoBD
Contact Compliance & Support Desk →